after the authorization procedure, enter the «instruction» section and click
on the «new instruction» sub-section.
choose the «claim» instruction type and describe the incident as on the
standard sample provided;
after compiling the instruction, you are required to press the "create
instruction" button; it will automatically be returned to the back office of the
company, and you will be able to track the status of processing the claim.
This procedure will help you avoid omissions when sending data via e-mail,
and will also help to resolve the issue as soon as is practicable.
